What is Lockout/Tagout (LOTO)?

Lockout / Tagout (LOTO) refers to the specific practices and procedures for safely de-energizing and re-energizing equipment when service or maintenance must be performed.

Lockout / Tagout is an adopted, industry-wide “best practice” for increasing safety in all facilities. OSHA estimates that LOTO standards and practices prevent 120 fatalities and 50,000 injuries, annually. For more details of Lockout / Tagout regulations please refer to OSHA 29 CFR 1910.147 “Control of Hazardous Energy’ standard.
There are FIVE key components to Lockout / Tagout compliance;

1. Develop and document a written LOTO policy/program. This program should address:
a. Purpose and scope – should be made easy to understand
b. Personnel authorized to perform LOTO
c. Group lockout procedures
d. Enforcement policy
e. Training methods
f. Lock removal procedures
g. Method for auditing and updating procedures
2. LOTO procedures for EACH SPECIFIC machine or piece of equipment
3. Train every employee on LOTO usage and awareness.
4. Annual auditing – updates to improve
5. Identify all energy control points with tags, labels, signs, placards and locks.

LOTO compliance;

• Keeps employees and machine operators safe from unexpected startup and operation of machines,
• Significantly cuts costs by minimizing lost time, and insurance costs,
• Improves productivity by minimizing equipment downtime with a safe and effective maintenance program

Let us know if you have any questions, or how we may be able to help you in developing, updating or executing your own LOTO program.

Have a safe day!


Contrx Tech – Crane & Hoist Safety

helecopterIt’s a common issue that leads to big problems; workers overlook or purposely ignore the warnings signs that indicate a decline in crane performance. Many crane performance characteristics and safeguards diminish slowly with continued use. These changes are nearly imperceptible to regular users and are easily missed over time. Regularly scheduled inspections can help your business avoid the risk.

Failing to schedule regular inspections or delaying repairs can be hazardous. On many new-customer inspections, our personnel hear alarming comments from employees such as, “We’ve been nursing this crane along for a while now” or “It’s not working right, but they’ll wait until this crane gets really bad before they call somebody.” Unfortunately, someone may even have the attitude that, “I’m not sure what’s all wrong with this crane, just as long as it lasts through my shift!”

There is simply too much at stake to ignore or avoid regular inspections. If a crane is not performing properly you are losing production efficiency and may not even realize it. Even a slight problem with an overhead crane is no small matter. The cost associated with a service call, inspection, or repair is small in comparison to production losses, downtime, damaged goods, or the potential for injury. By scheduling regular maintenance and addressing repairs in a timely manner you can save your organization from fines and penalties, and create a proficient and safe work environment.

If your crane, hoist, electrical, rigging, or sling equipment are showing signs of wear, it’s time for a professional service call. Contact the professionals at Contrx Technical Services to schedule an inspection or service appointment – 1-800-242-8349.

Contrx Tech goes above and beyond certified inspection, with electrical service & repair, emergency troubleshooting, equipment moves and formal lock out/tag out procedure programs. We offer scheduled maintenance contract plans and have 24-hour emergency customer service.

Emergency Service:  Eric Clauss, 920-585-9513   or   Mike Voigt, 920-385-8982

What is ‘Good’ Customer Service?

customer_service-001How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, so do what you say.”A good sales person can sell anything to anybody…once. It is ‘Customer Service’ that determines whether or not you’ll be able to sustain a strong, viable business relationship – a relationship that that individual customer feels is beneficial and comfortable to pursue.

Too simple? Not really, because providing good customer service IS a simple thing. Your customer is looking to fill a need or solve a problem. They are looking for a trusted source that they enjoy working with and can rely on to help them through that process.

Some simple things to instill good customer service;

  • Answer your phone – a real person with a real smile on their face
  • Keep your promise – Don’t over promise
  • Take the extra step – Do over-deliver
  • Listen to your customers – understand what they are saying
  • Be helpful
  • Learn – every customer interaction is an opportunity for knowledge

Customer service is not a department, it’s everyone’s responsibility. ~ Anonymous

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand these factors. ~ Rick Tate

The customer’s perception is your reality. ~ Kate Zabriskie

Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. ~ Betsy Sanders

Product or price can be easily duplicated, but a strong customer service culture can’t be copied. ~ Jerry Fritz

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Good service is good business. ~ Siebel Ad

Crane and Hoist Safety

During an average year, injuries caused by working with or near cranes, hoists and similar equipment account for thousands of lost-time claims due to injuries and fatalities.

OSHA Requirements

Frequent inspection – Daily to monthly intervals.
Frequent inspection. The following items shall be inspected for defects at intervals as defined in paragraph (j)(1)(ii) of this section or as specifically indicated, including observation during operation for any defects which might appear between regular inspections. All deficiencies such as listed shall be carefully examined and determination made as to whether they constitute a safety hazard:
Periodic inspection – 1 to 12-month intervals.

Periodic inspection. Complete inspections of the crane shall be performed at intervals as generally defined in paragraph (j)(1)(ii)(b) of this section, depending upon its activity, severity of service, and environment, or as specifically indicated below. These inspections shall include the requirements of paragraph (j)(2) of this section and in addition, the following items. Any deficiencies such as listed shall be carefully examined and determination made as to whether they constitute a safety hazard:

There are certain safety rules that must be followed by everyone who works with or near any type of hoisting equipment.

– Check to see that the hoisting equipment you are about to operate has been properly inspected by a certified crane inspector
– Before using any hoist, check all controls for proper operation.
– Never operate a crane that is unsafe.
– Never permit an unauthorized person to operate the crane.
– Inspect all chain and slings / below the hook devices
– Never stand or walk under a load, whether it’s moving or stationary and always warn others of moving and approaching overhead loads

If all of us do our jobs well and safely, there is no reason why the injuries and deaths caused by working with or near cranes, hoists and similar equipment cannot be virtually eliminated.

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